Frequently Asked Questions
Everything you need to know about our premium food products and delivery.
How do you ensure the freshness of your products during shipping?
We use temperature-controlled packaging and vacuum-sealing technology to ensure all perishable items arrive at your doorstep in peak condition.
What is the estimated delivery time for my order?
Standard shipping typically takes 2-4 business days. However, we offer express overnight shipping for fresh goods to maintain maximum quality.
Do you offer international shipping?
Currently, Servet ships within the domestic region only to comply with food safety regulations and ensure rapid delivery of fresh products.
What is your return policy for food items?
Due to the nature of our products, we cannot accept returns on food items. However, if your order arrives damaged or incorrect, please contact us within 24 hours for a full refund or replacement.
Are your products suitable for specific dietary requirements?
We provide detailed ingredient lists and allergen warnings on every product page. You can filter our collection by categories such as Gluten-Free, Vegan, or Organic.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure mobile payment options like Apple Pay and Google Pay.